According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector, Metal Clay RO SRL has the obligation to administer in safe conditions and only for the specified purposes, the personal data you provide us about yourself, a member of your family or another person. In accordance with ANSPDCP communication no. 0029586/20.12.2017, Metal Clay RO SRL nu is required when registering as a personal data controller in order to carry out the online trade activity.

Considering that from May 25, 2018 it is applicable European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("Regulation","GDPR"), we want to inform you completely and correctly about the way we process and protect your personal data.

The main purpose of GDPR is to increase the level of protection of personal data and create a climate of trust that allows each person to control their own data.

How to use this information

In this information, we explain how we process, including collect, use, and protect your personal data, when you use our products and services, and our website.

Who we are and how you can contact us

WE METAL CLAY RO SRL ("Artkimia").
SC Metal Clay Ro SRL / Reg. Com. J40/15578/2016 /CUI: 36782560 with headquarters in Bucharest, Sector 3, Str. Stelea Spatarul 3A, Floor 1, App. 2
Your opinion is important to us - if you have any questions about the processing of personal data, you can send us an email using the support form on our website You can contact the data protection officer directly by e-mail, at the dedicated address


Why do we process personal data?

ARTKIMIA will process your personal data based on the following:

  1. Execution or conclusion of the contract with you and to respond to your requests. This also allows us to bill you based on the services you have used. Also, it may be necessary to carry out checks in order to develop the contracted projects, as well as verifications of the client's current services.
  2. The legitimate business interests of ARTKIMIA, for example, fraud prevention, improving our services. Whenever we rely on this legal basis to process your data, we evaluate our commercial interests to ensure that they do not prevail over your rights. In some cases, you have the right to object to this processing.
  3. Compliance with an imperative legal requirement, including, for example, accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict the use of your own data, which controls the subject matter of legal aid services to be provided
  4. The consent you give when it is not based on any other legal basis. Consent may be withdrawn at any time at your request.

We will collect personal data:

  • Direct from the customer

collects personal data directly from the client, usually those information provided at the signing of the contract or during its performance:

  • Last name, first name, personal numeric code, identity document, date of birth;
  • Postal and e-mail address;
  • Telephone number and others;
  • Data about your location, IP address, or location derived from IP address, or data such as postcode or city name
  • Your contact with us, such as a note, email or letter, or other records of a contact with us.

ARTKIMIA may request other personal data for specific purposes, for example when the client provides a copy of an identity document at the time of the conclusion of a contract, with his consent.

Also, ARTKIMIA receives any information or content created by the client and actively offered by it (eg photos, etc.).

In addition, to be able to provide the best service, ARTKIMIA may sometimes request information about the client's experience during the use of the services ARTKIMIA. This information can be answers to various satisfaction surveys, comments or suggestions, but also recommendations for improvement.

  • Automatic

In certain situations, ARTKIMIA can also collect customer data through automated means. For example, personal data can be collected through the contact form on the site.

  • From external sources

To provide services, ARTKIMIA can legitimately collect customer and external data when consulting public databases (such as the Trade Register or the Ministry of Public Finance).

Unless there is agreement in this regard, ARTKIMIA will process personal data in order to inform about our services.

Because it is necessary for the provision of services, ARTKIMIA will process personal data for the purpose of honoring customer requests / complaints / questions, processing payments made for services  ARTKIMIA, debt recovery.

How we use your personal data

We will use your personal data for the following purposes:

  1. To provide our service
  • To use the services you have purchased from us, as well as to keep you updated with the evolution of your contract;

Billing and customer relations

  • To bill you for using our services;
  • To contact you if the billing details you provided to us are about to expire or we cannot collect your payment;
  • To answer any questions or concerns you may have about our products or services.

Service messages

  • We will contact you by email with messages to provide you with up-to-date information about our services, for example, regarding changes to our terms and conditions or discontinuing services.
  1. To improve the services we offer you

To understand how to use our services. Thus we can aim to analyze, develop and improve these services, to develop more interesting and relevant services, and to personalize our services.

3.Marketing and individualization of the services we offer


  • As our client, if you have given your consent, we will keep you updated about the new services in general, we will send you letters, brochures, other printed materials, we will invite you to participate in a study / survey or you we will inform about offers, promotions, lottery or competitions We individualize these messages based on the types of services you have purchased from us (for example, we know that it is not necessary to make marketing offers if you are half way the duration of the service contract concluded with us).
  • We will contact you by mail, online, by telephone. We will be able to contact you through our partners, but they will be authorized to process your personal data only on behalf of ARTKIMIA and in accordance with our policies;
  • You may change your marketing permissions and the data we use to individualize these communications at any time by accessing the information in the section Contact in our website or by contacting us at the phone number displayed on the website: 0745878743

We carry out studies for:

  • Market research and for conducting research and statistical analyzes, surveys aimed at measuring customer satisfaction, including monitoring, our services, anonymously or personally;
  • Providing value-added services;
  • Providing reports to third parties (these reports do not contain information that can identify you as a natural person). These can be provided to third parties, such as regulators.

Courses, workshops, demonstrations, workshops

  • We will collect personal data of participants in courses / seminars / meetings / internships, within ARTKIMIA.

The way we exchange personal data 

If applicable, we exchange information about you with:

  • Partners or agents involved in the delivery of the products you have ordered;
  • Authorities involved in law enforcement, government institutions, regulatory organizations, courts or other public authorities if we have this legal obligation or are authorized by law;
  • A third party or body, when such disclosure is required to comply with any applicable law or other legal or regulatory requirement;

Fraud management and law enforcement 

  • We will disclose information if this is justified in order to protect us from fraud, to defend our rights or property, or to protect the interests of our clients;
  • We may also need to disclose your information in order to comply with the legal obligation to respond to the legal requests of the authorities. Your personal data will only be disclosed when we believe, in good faith, that we have an obligation to it does so in accordance with the law and based on a thorough assessment of all legal requirements.

The third parties we work with 

If the client expresses his agreement in this regard or there is a legitimate interest in the use of his personal data, ARTKIMIA will be able to communicate this data to third parties. As a rule,  ARTKIMIA will not disclose the personal data of the client to a third party who intends to use them for direct marketing purposes, unless the client's agreement to this effect exists.

ARTKIMIA may, however, communicate the personal data of the client to third parties, without his consent, in the following situations and to the following entities:

  • Service providers: ARTKIMIA may contract service providers, agents or contractors to provide services on its behalf, including services management services made available to the customer.  ARTKIMIA requires these third parties to comply with all applicable data protection laws and specific security requirements regarding the Customer's personal data.
  • External consultants or partners ARTKIMIA which provides assistance to the company (eg postal services, printing and invoicing services, debt recovery agencies)
  • Public authorities: ARTKIMIA may communicate the client's data if required by law or if he or she believes, in good faith, that such disclosure is reasonably necessary for the proper conduct of legal processes, investigations or to respond to any complaints or requests from the authorities.

International data transfers
Currently, personal data collection by ARTKIMIA are kept in our location in Romania.

What does the automatic processing of personal data entail?

Any decision taken exclusively on the basis of automatic processing will be previously agreed or necessary for the conclusion of the Contract.

ARTKIMIA personalizes communication with its customers using personal data related to customer history, past options or service preferences.

The client will not be the subject of any decision based solely on the automatic processing of the data that produces legal effects in regard to or significantly affects it, unless the client has explicitly agreed to the processing or processing is necessary for the conclusion or conclusion of a contract concluded with ARTKIMIA (such as identifying eligibility for certain offers) to prevent fraud and debt, or  ARTKIMIA it is obliged by law to use personal data in this way.

In all cases, the client has the opportunity to request the explanation of the logic behind the automatic decision mechanism, and, where appropriate, the client may request human intervention in issuing the decision concerning him.

How do we protect your personal data?

ARTKIMIA implements appropriate security measures to guarantee the security of the client's personal data and has specific durations implemented, so that the personal data is kept as long as necessary to achieve the stated purpose

  • Data security

To guarantee the security of your personal data,  ARTKIMIA implemented a series of security measures that are in line with industry standards. They do not cover those personal data that the customer chooses to communicate in public spaces online or offline.

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
2. We will keep all personal information you provide on our secure website (password protected servers and firewalls).
3. All electronic financial transactions concluded on our site will be protected by the encryption technology offered by companies PAYU ROMANIA and STRIPE
4. You are responsible for maintaining the password you use to access our confidential website; we will not ask for your password (unless you log in to our site)

  • Data retention

ARTKIMIA will keep personal data for as long as necessary for the stated purpose, taking into account the need to answer questions or solve problems, to offer new or improved services and to comply with applicable legal requirements. Thus,  ARTKIMIA may retain personal data for a reasonable period of time after the last customer interaction with  ARTKIMIA in accordance with the legislation in force.

When the client's personal data is no longer necessary for the purpose for which it was collected or approved and there is no legal obligation to keep it, ARTKIMIA it will destroy or erase them safely.

We have a specialized security person who is constantly analyzing and improving the measures we have taken to protect your personal data against any unauthorized access, accidental loss, disclosure or destruction.

Internet communications (such as emails) are not secure unless they are encrypted. Your communications may cross several countries before being sent because this is the nature of the internet.

We cannot accept responsibility for any unauthorized access or loss of personal data that is not our control.

Our website may contain links to third-party websites. We are not responsible for the security and content of such third party sites. Therefore, make sure you read that company's data protection and cookie policy before using or posting personal information on their site.

The same applies to any third-party sites or content you connect to using our products and services.

You can choose to reveal your data in certain ways, such as social media plug-ins (including those provided by Google,Facebook, Twitter and Pinterest) or by using third party services that allow you to publicly post analyzes or other information, and a third party may use that information.

Social media plug-insand social applications they are operated by the social network itself and comply with the conditions of use and policies of those networks regarding data protection and cookies. You need to make sure you are aware of them.

 Your rights

The right of access to personal data

You have the right to request a copy of your personal data ARTKIMIA In connection with you To make this request as an authorized natural person or third party, please use the form on our website, Alternatively, you can contact the Customer Service team at

The right to rectify personal data

You have the right to rectify the data held about you if they are not correct. If the data we hold about you needs to be updated or if you feel that it may be incorrect, please use the form on our website, Alternatively, you can contact the Customer Relations team at

The right to data portability

You have the right to take with you the personal data you have provided to us in certain circumstances. To do this, please use the form on our website, 

The right of opposition to the use of personal data 

In certain circumstances, you have the right to object to the processing by SC Metal Clay RO SRL of your personal data.

To stop receiving marketing messages:

If you do not want to receive marketing materials from us again ARTKIMIA regarding our products and services and / or our partners, you can choose to opt out of all marketing communications or only the selected methods (email or phone).

There are various ways to opt out of receiving marketing messages:

  • Contact us by phone: +40745878743
  • Send an email to the address for instructions;
  • Use the form on our website,
  • If you opt out of marketing messages, this does not mean that you will no longer receive service messages. You will still receive these (unless otherwise indicated).

The right to address the Supervisory Authority

If ARTKIMIA does not take action on your application, you have the right to file a complaint with the National Supervisory Authority for the Processing of Personal Data and to bring a legal remedy. Contact details can be found at the address

The right to restrict the use of your personal data

If you believe that the data we hold about you is incorrect or that you do not think we should process your data, please use the form on our website, Alternatively, you can contact us by phone. In certain circumstances, you will have the right to ask us to restrict processing.

Right of deletion

ARTKIMIA aims to process and store your data only for as long as necessary. In certain circumstances, you have the right to ask us to delete your personal data we hold. If you feel that we are keeping your data longer than necessary, it would be best to check with the Customer Service first, if your contract with ARTKIMIA. If this has ceased, we may continue to have legal grounds for processing your personal data (for more information regarding storage periods, see the "Data Retention" section).

These rights may be limited, in certain circumstances defined by law (eg the client may choose not to receive marketing communications, but may not request ARTKIMIA the personal data necessary for the execution of the contract will be deleted). Such restrictions will be individually verified and communicated to the client accordingly.

Cum do these regulations apply to legal entities?

In the case of corporate clients, for the purpose of processing the personal data of its representatives (eg: general manager, administrator, manager / contract person),  ARTKIMIA will obtain the express consent of the account holder for the types of processing of personal data or for the categories of personal data for which the law imposes such a condition. In this respect, the client is a legal entity, as before transferring personal data of the users and of the contact person to ARTKIMIA, to obtain their consent for the processing carried out by ARTKIMIA in the execution of the contract and for the processing of the aforementioned data. Transferring the personal data of its representatives (ex: general manager, administrator, manager / contract person) to ARTKIMIA, the client legal person attests that their consent was obtained for the processing of their personal data by ARTKIMIA in accordance with the above provisions and assumes full responsibility for it.