SUMMER PROGRAM SCHEDULE** Hello! During the period 17-22 July 2025 Showroom pickup is not available! The online store remains OPEN and orders placed during this time will be processed with slight delays. Thank you for your understanding!
SUMMER PROGRAM SCHEDULE** Hello! During the period 17-22 July 2025 Showroom pickup is not available! The online store remains OPEN and orders placed during this time will be processed with slight delays. Thank you for your understanding!
To place an order on the website www.artkimia.com, you must accept the terms and conditions of this document and create a user account.
By creating your account, you agree to provide accurate, current and complete information about yourself. If we believe that this information is false, incomplete or inaccurate, we reserve the right to suspend or block your access to the site, temporarily or permanently, without prior notice.
After submitting an order, you will receive an automatic confirmation email containing the order details: selected products, prices and delivery information. A representative will contact you shortly. Artkimia will contact you by email for final order validation.
Payment for the order for the products selected on our website can be made through:
You can make online payments with your personal card, in complete safety. Cards issued under the logos are accepted. VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2/CVC2 code).
No additional transaction fees are charged.
Card data processing takes place exclusively on servers Take the riskYour card details are not accessible and are not stored by Artkimia, being strictly necessary for the authorization of the transaction.
Information security is guaranteed by the fact that EuPlătesc does not store confidential card data, but transmits it encrypted, through a secure connection, to the processing bank.
You receive payment confirmation immediately, and the transaction is carried out in a secure environment. 3D-Secure, which ensures complete data protection.
These standards are the result of the efforts of international organizations View and Mastercard to reduce online fraud and protect both cardholders and merchants.
If you choose this payment method, regardless of your account currency, transactions will be processed in LAW, at the exchange rate of the issuing bank.
For payment in euros, please use the method specified below:
For payments received from EU countries, we offer the possibility to pay in the currency EURO. Select currency from the menu on the right of the web page – all prices in the store and in the section Courses will be automatically updated in euros.
Payment is made in complete safety, with Visa or MasterCard cards (including Maestro, if they have a CVV2/CVC2 code).
No additional transaction fee is charged.
Card data processing takes place exclusively on servers StripeYour card details are not accessible and will not be stored by Artkimia.
The payment is confirmed immediately and processed in an environment 3D-Secure, which ensures maximum protection against fraud.
And in this case, Stripe complies with the highest international security standards, set by Visa and Mastercard.
If you prefer to pay through your online banking system or by payment order (PO) at your bank counter, you will have the necessary data available at the time of order completion (company name, IBAN account, bank). Since this payment method requires manual validation of your order, by verifying the operations on our bank account, the order processing time will increase by 1–2 business days.
Please note that your bank may charge fees for transactions made, so we advise you to check the terms and conditions related to your account with your issuing bank.
The accounts you can make direct transfers to are:
Lei account: RO82INGB0000999906445667, ING BANK
Euro account: RO98INGB0000999906804861, ING BANK (for payments in euros, please contact us at sales @artkimia.com)
Lei account at the Treasury of Sector 3: RO67TREZ7035069XXX024963 (for special payments, purchases through the SEAP platform)
Please notify us once you have made the payment so we can process your order faster!
You can pay in cash to the courier who delivers your order, if that is your preference. Please have the exact amount ready, as the courier is not always able to provide change.
To pay cash on delivery, the minimum order value must be 200 lei.
Products can also be picked up directly from our showroom in CF Robescu 11, where you can pay for your order both in cash and by card.
For this option, please contact us by phone in advance. The showroom pickup schedule is Monday to Friday, between 9:30 AM and 15:30 PM.
After you enter your card number on the payment processor page, the system will automatically detect if it is eligible for payment in installments, at one of the banks approved by the store, and will display a list from which you can choose the advantageous number of installments.
The shop Artkimia offers you the possibility to pay in installments, through partnerships with the following banks:
Banca Transilvania – STAR Program (up to 3 interest-free installments)
Alpha Bank – (up to 5 interest-free installments)
First bank – (up to 4 interest-free installments)
GARANTI BBVA – Bonus Card (up to 3 interest-free installments)
For each of these options, detailed card eligibility conditions, benefits, and payment methods are presented in the following sections. Paying in installments is a simple, secure, and convenient way to purchase the products and courses you want.
Now it's easier to buy everything you want with the STAR card from Banca Transilvania!
Pay with STAR Card from Banca Transilvania and benefit from:
- 3 INSTALLMENTS without interest, for any payment, if you choose the interest-free online installment payment option
- 0,30% back on card, in the form of STAR points, if you choose to pay in full online. Points are money that you can later use in the STAR partner network. 1 STAR point = 1 leu
In the STAR Program – Payment in Fixed Interest-Free Installments The following shopping cards are included:
STAR Forte, STAR Forte for Doctors, STAR Gold, Visa Gold BT-Rotary, STAR Platinum, Visa Infinite, Visa Business Gold Credit Card, Visa Business Silver Credit Card, BT Flying Blue Classic and BT Flying Blue Premium.
In the STAR Loyalty Program the same shopping cards mentioned above are included.
If you don't have one of the STAR program cards, apply here and online payments become easier than ever:
Interest-free installments
Grace period of up to 56 days
Zero commission on all purchases
Secure online payments
Find out all the advantages of the STAR program on www.starbt.ro
📞 Contact STAR BT:
0800 80 2273 (CARD) – free call from any national network, fixed or mobile
*8028 – callable from any national network
0264.594.337 – callable including from international networks
Up to 5 interest-free INSTALLMENTS, for any payment, if you choose to pay in interest-free installments online
Installment payment option with 0% interest is available through your Alpha Bank shopping card (VISA CREDIT, VISA GOLD, COSMOTE MASTERCARD, MASTERCARD CREDIT).
The new service offered by Alpha Bank allows holders of lei shopping cards issued by the bank to benefit from an installment payment solution Flex for goods/services purchased from merchants affiliated with this program.
🔹 Comfort – for the installment payment option, there is no need to apply, schedule in advance, or provide additional documents. You just need to request installment payment for the goods with your Alpha Bank shopping card, choosing the desired number of installments (within the limit allowed by the merchant).
🔹 Convenient – goods purchased through this option can be paid without interest. To benefit from 0% interest, it is necessary to pay the corresponding monthly installment, calculated as the value of the product divided by the number of months chosen. If you make other types of transactions, you must pay the full monthly amount due to continue to benefit from 0% interest.
🔹 Flexibility – you can use installment payment whenever you want, within the limit of your available credit line. As you repay the installments, the amounts paid become available on your card again.
🔹 Freedom – you can use installment payment at any Alpha Bank partner store. You are free to choose the number of installments that suits you, depending on the allowed ceiling. The monthly account statement will indicate the current payment installment and the remaining amounts to be reimbursed. Through the service direct debit, you can opt to have the total amount due or the minimum amount automatically withdrawn from your current account, in the same currency as the card.
📌 See full details about Alpha Bank shopping cards in the section Shopping Cards from the bank's official website here
Up to 4 interest-free INSTALLMENTS, for any payment, if you choose to pay in interest-free installments online
If you are the holder of a credit card issued by First Bank (for individuals or legal entities), you can request payment in installments directly online, at stores affiliated with the service. "I Pay".
Cards participating in this program (previously issued by Piraeus Bank under the Visa logo):
· The Franklin dream
· Visa Exclusive Gold
· Visa Business Standard
· Visa Business Gold
To pay online with your card in installments, follow these steps:
Choose the payment option "Online by bank card"
Enter your card details
Specify the desired number of installments
Online payments are made through the system 3D Secure, provided by Visa, which provides transactions with a high level of security.
🔗 Apply now for a First Bank shopping card on www.firstbank.ro
📞 Contact: 021 303 69 69
Up to 3 interest-free INSTALLMENTS, for any payment, if you choose to pay in interest-free installments online
The interest-free installment payment program is available for purchases on the website Artkimia, by credit card Bonus Card from Garanti BBVA.
By Bonus Card, you benefit from up to 3 interest-free installments when paying online, for any product purchased.
📞 For assistance, you can call:
– Customer Service: 0800 80 1234 (free number, callable only from landlines)
- +40 21 200 94 94 (normal rate number, callable including from international networks)
To purchase or reserve a place in the courses held in the STUDIO, payment will be made exclusively online, with a bank card or, upon request (by phone), by Bank transfer – the invoice is paid in advance by transferring the amount to the company's account Metal Clay RO SRL.
The purchase of courses from STUDIO is subject to the following conditions:
Participation in our workshops is confirmed only after full payment of the course.
In case of cancellation less than 2 days before the course, 30% of the price paid is non-refundable. These 2 days allow other students to fill the vacated places.
After making payment on the website www.artkimia.com, you will receive an email from booking confirmation at the course.
If the workshop is cancelled or rescheduled by Metal Clay RO SRL, an operator will contact you to determine if you want to:
participation in a next available dateor
full refund of the amount paid.
Courses or workshops organized in collaboration with other guest teachers I can have different conditions reservation and refund. In this case, exclusively the conditions imposed by the collaborating instructors will apply, and these will be clearly mentioned in the course description.
Access to online courses can only be done by paying the full price displayed, by card or bank transfer. Once we have confirmation of payment, you will receive an email granting you access to the course.
To access the course, go to the page My courses – here you will be able to track all purchased, in progress or completed courses. Courses can be viewed as many times as you want, for 6 months from the date of purchase.
Delivery of ordered products is made to all cities in Romania, to all countries in the European Space and, upon request, to countries outside the EU.
After placing the order on the site www.artkimia.com, you will be contacted by email by an operator Artkimia to confirm the order.
Delivery is made within the maximum time frame 48 hours from the confirmation of the order by the operators ArtkimiaThe mentioned term is indicative, it may be modified for reasons beyond our control. The delivery of the products is made by monday to friday, except on public holidays, between the hours of 09:00 AM – 14:00 PM (local time) or according to the time interval you selected in the order form. So, if you place your order by 13:00, the package will be shipped the same day.
The products are delivered to the address indicated by you in the order. Our company cannot guarantee the availability of all products displayed on the site. The product offer is valid within the limit of available stock. Metal Clay RO SRL reserves the right to delay delivery times if the ordered product or products are not available in stock at the time of order processing. In this situation, customers will be informed and consulted regarding maintaining or canceling the order.
The lack of notification from us and the expiration of the delivery deadline give you the right to refuse to take over the products. If you are not found at the address mentioned within the mutually agreed upon time frame, the courier will return once more, after reestablishing contact with you. If you are not found even at the second attempt, the order will be canceled and the product returned to our headquarters.
Metal Clay RO SRL is not responsible and cannot be held responsible for damages resulting from the use in any way of products purchased from www.artkimia.com, as well as for mistakes, errors or inaccuracies in the published materials.
The site www.artkimia.com offers the possibility to send pending or pre-ordered orders. A pending order represents a reservation by you of products that appear with a "pre-order" status and are not available in stock at that time. Upon arrival of the products, your order will be prioritized, and our team will contact you immediately to reconfirm delivery and payment method.
The courier companies we collaborate with in Romania are: DPD, Dhl Curier, Cargus, Sameday
Delivery cost varies depending on the weight of the order:
For Bucharest and Ilfov: the delivery fee is 18,58 lei for parcels up to 2 kg
For other cities: starting price is 20 lei (up to 2 kg)
For bulky products weighing more than 2 kg, the price will automatically update when added to cart.
Orders with a value greater than 500 lei benefit from free shipping.
We deliver to all countries in the European Union through the following couriers:
Delivery time is between 2 and 8 business days, from the moment of payment confirmation.
Delivery cost is displayed automatically, after entering the destination country on the "Complete order" page. The displayed price is valid for parcels of maximum 2 kgFor larger packages, you will receive an email with an estimate of the additional cost for the extra weight.
For delivery options Express, please contact us at: sales @artkimia.com
For deliveries outside the European Economic Area, we collaborate with DHL or UPSTo receive a personalized price quote, please contact us at: sales @artkimia.com
According to the art. 9–16 of GEO no. 34/2014 on consumer rights in contracts concluded with professionals, the consumer has the right to withdraw from the distance contract, within 14 calendar days, without having to justify the decision and without incurring costs other than those provided by law (e.g. return costs).
The product must be returned. in original packaging, without signs of damage or wear, within the period mentioned above. Shipping costs will be borne by the customer. By opening the individual packages it is considered that you agree to the terms of use and that the delivered products meet your requirements.
To return products, please fill out the form available. here.
Complaints regarding delivery or ordered products can be sent to:
contact@artkimia.com
+40 745 878 743
Please create a new account to benefit from all the functionalities.
If you need information from your customer account or if the new site no longer has a functionality that the old one had that you needed, don't hesitate to contact us!
