We are ready to answer any questions you may have about our products. If you cannot find the answer you are looking for on this page, please do not hesitate to contact us.
What is the delivery time of the products?
The products are delivered to the courier the next day after placing the order (they can also be delivered on the same day if we receive the order by 14 p.m.) and the average delivery time for the products is 2-3 business days anywhere in Romania.
I can pick up the products directly from Artkimia?
Yes, you can pick them up and pay (cash and card) from the showroom. Artkimia, Monday to Friday, between 8:00 and 16:00, but please contact us first.
Can the products be returned?
Yes! According to current legislation, you have 14 days right of return. To return, you need to fill in the return form and accept the conditions.
Do you offer free delivery?
Yes, we offer free delivery in Romania for orders over 500 RON (up to 10KG).
What are the payment options?
Orders placed on our website can be paid for by cash on delivery (to the courier), by card, online, through a payment processor or by bank transfer. In the case of payments with the framework, after placing the order you will be redirected to its website to make the payment.