The delivery of the ordered products will be made in all the cities of Romania, in all the countries of the European Space and on request in the countries outside the EU.

After placing the order on the site, you will be contacted by email by our operator to confirm the order. The delivery is made within 48 hours from the confirmation of the order by the operators Artkimia. The mentioned term is indicative, it can be modified for reasons independent of our will. The products are delivered from Monday to Friday, except for public holidays, between 09,00:14,00 and 14:00 (local time) according to the time interval you chose by filling out the order form. Therefore, if you place the order until XNUMX:XNUMX p.m., the package will be shipped the same day. The products will be delivered to the address indicated by you in the order. Our company cannot guarantee the availability in stock of all the products presented. The offer of the displayed products is valid within the limit of the available stock. Metal Clay RO SRL reserves the right to postpone the delivery dates, in the event that the ordered product or products are not available in stock at the time of receiving the order. In this situation, customers will be informed and consulted about maintaining or canceling the order. The lack of a notification from us and the expiration of the delivery term, will give you the right to refuse to take over the products at any time. If you are not found at the mentioned address, within the time interval established by mutual agreement, the courier will return once more, after reestablishing contact with you to establish a new delivery date. If, even a second time, you were not found at the mentioned dress, within the interval established by mutual agreement with the courier, your order will be canceled and the product returned to the headquarters.

Metal Clay RO SRL is not responsible and cannot be held responsible for damages resulting from using in any way the products purchased from, as well as from mistakes, errors or the lack of accuracy of the published materials.

The website gives you the ability to send pending or pre-order orders. The pending order represents a reservation by you, of the products that appear with pre-order status, products that are not currently in stock. Upon arrival of the products, your order will have priority and you will be contacted immediately to reconfirm the delivery and payment method.

Metal Clay RO SRL cannot be held responsible for failure to honor an order due to force majeure.

The courier companies we work with in Romania are: DPD, Stack Curier, Cargus, Sameday

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Orders are delivered by fast courier. The cost of delivery by express courier varies depending on the weight of the order.

Shipping costs for orders for Bucharest and Ilfov, up to 2 kg is 16.28 lei. For the other cities, the starting price is 18 lei (up to 2kg)

For bulky products weighing more than 2 kg, the price will change automatically when added to the cart.

Orders with value over 1999 lei benefit from free transport.

International deliveries - EU


We deliver in all EU countries, by couriers:  DPD Classic and GLS Economy. Delivery time is between 5 and 8 working days, after payment.

The delivery price will be displayed automatically, after entering the country, on the page Order completion. The displayed price is automatically set for a package with a maximum weight of 2kg. If your package weighs more than 2kg, you will receive an email with the estimated cost of transport, for the extra kilograms.

For the delivery option Express, please contact us at sales

International deliveries - Outside the EU

For deliveries outside the European Area, please contact us at sales, to send you the price offer.